Privacy Policy

MS Support LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, call our toll-free line, or receive remote technical support for Microsoft and Windows issues. By using our services, you agree to the collection and use of information in accordance with this policy.

Need help now? Call Toll-Free: +1 (844) 886-3118

1. Information We Collect

1.1 Information You Provide

  • Contact details: name, email address, phone number (including calls to our toll-free number), and billing address if provided.
  • Account and support information: account identifiers, product keys, error messages, screenshots, and notes you share to diagnose an issue.
  • Payment information: when you purchase paid services we collect billing/payment details via our payment provider (we do not store full card numbers on our servers unless otherwise stated).
  • Remote access consent: log of your consent for remote sessions and any session notes required to complete support tasks.

1.2 Automatically Collected Information

  • Usage data such as IP address, browser type, pages visited, referrer, and timestamps.
  • Device and connection information if you use our remote support tools (operating system, device model, software version).
  • Cookies and similar technologies (see "Cookies and Tracking" below).

1.3 Third-Party Sources

We may receive information about you from third-party services you connect to or use (for example payment processors, identity verification services, or analytics providers).

2. How We Use Your Information

  • To provide and improve services: diagnose and fix technical issues, manage remote sessions (AnyDesk, TeamViewer), and deliver support.
  • Communication: respond to inquiries, send service updates, appointment reminders, invoices, and follow-ups.
  • Payment processing: to bill and process transactions via third-party payment processors.
  • Security and fraud prevention: detect and prevent fraudulent activity or abuse.
  • Legal compliance: to comply with applicable laws or to respond to lawful requests by public authorities.

3. How We Share Your Information

  • Service providers: we share data with trusted third parties that help deliver our services (payment gateways, remote support platforms, hosting and analytics providers). These vendors are contractually obligated to protect your data.
  • Legal requirements: we may disclose information if required by law or to protect rights or safety.
  • Business transfers: in the event of a sale, merger, or acquisition, your information may be transferred as part of the transaction (we will notify affected users when required).

4. Remote Access & Support Sessions

When you request remote assistance we may ask you to install or run remote access software (for example AnyDesk or TeamViewer). You must provide explicit consent before any remote session begins. During a session we may access files or settings necessary to diagnose and repair issues. We recommend closing sensitive files and saving data before granting access.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the website, measure site performance, and personalize content. You can control cookies through your browser settings. Disabling cookies may impact some features of the site.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If a breach occurs, we will comply with applicable laws and notify affected users as required.

7. Data Retention

We keep your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and legal requirements.

8. Your Rights

Depending on where you live, you may have rights regarding your personal data, such as:

  • The right to access or receive a copy of your data.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your data (subject to legal and contractual restrictions).
  • The right to opt-out of certain data uses, including marketing.

To exercise these rights, please contact us using the information below. We may ask for verification to confirm your identity before fulfilling requests.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to remove the data.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review the privacy policies of any site you visit.

11. International Transfers

Your information may be transferred to and stored on servers located outside your country. When we transfer data internationally we will take steps to ensure appropriate protections are in place (standard contractual clauses, vendor safeguards, etc.).

12. Changes to This Policy

We may update this policy from time to time. When changes are significant we will post a prominent notice on the site and update the effective date above. Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact our privacy team:

This policy is provided for informational purposes and does not create a contract or legal rights. If you need a customized privacy policy to satisfy specific regulatory requirements (GDPR, CCPA/CPRA, etc.), we recommend consulting with a legal professional.